UST FAQ

UST FAQ

  • I created my account as a preparer but I meant to create it as a responsible official. I don't see where I can change my account type am I missing something?

    Once you have created your account as a preparer you cannot change it to a responsible official. If you need to have your account type changed to responsible official you will need to contact EPD IT and have them change it for you.

    When you contact EPD you will need to provide the following information:

    • Your full name
    • Confirm you are the tank owner
    • Email address you used to register your account
    • Facility name(s) and address(es)
    • What submittal types they need (e.g. UST Registration Form only or additional submittal types?)
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  • I can't find where I select and add my facilities to my account. Where is this done?

    You can associate your facilities by clicking on the tab called “My Account” from the dashboard. Once on that page there will be several tabs on the next line down. Click on “Associate Facilities”.

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  • I can't find my facility when I am associating the facilities. I have filled everything out including my address but the system does not return anything. What I am I doing wrong?

    In order for the GEOS system to find your facility everything has to match exactly. For this reason it often better to fill out less not more when selecting your facility. Try and put just a portion of the name or the number and road name only in the search fields. More than likely the system will return only a few items to select from. Make sure that the source column list "UST Program" when making your selection.

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  • I know my Facility or Location ID why can't I just search on that?

    The system does not allow you to search by Facility or Location ID as not all environmental interests have these IDs. One resource for finding the name and address of a facility can be found here. The first file under "Related Files" section of the web page is an Excel spread sheet with all facility IDs with names and addresses.

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  • I am a consultant. Can I be a responsible official for tank owners that hire me?

    No. The Responsible Official can be any delegated employee of the company (does not have to be the company owner) but it cannot be someone that is contracted by the company, they actually have to be employed directly by the company.

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  • I have failed e-verify and I don’t understand why. What do I need to do?

    E-verify compares the information you entered to a federal database. If you fail E-verify, click “Cancel” and “Proceed with ESA Option”. Once you receive your temporary password via email, you will log in and create your password and PIN (save this information for later). Then go to “My Account” and “Associate Facilities” to add your first facility. After you add your facility, you will need to click on “Print Subscriber Agreement”. Print this agreement and mail it to EPD. Please also refer to the step-by-step instructions at here.

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